Answers to your most frequently asked questions.

Making our products skin-friendly is a must. We use them too – and we wouldn’t want to break out in a rash. 

 

That’s why we check to see our products are working for our millions of customers worldwide and make sure every ingredient meets our strict standards. 

 

Some lucky volunteers even get to try our products before they go on sale! This means the risk of skin irritation from our final products is low. 

 

In fact, it’s so low, we’ve had fewer than 1 health complaint per 50 million incontinence products sold. 

The stuff we read on the internet can get a bit scary, can’t it? Bad chemicals, bleaching… it’s a lot to take in. That’s why we look very closely at our products and materials to make sure they’re safe. 

 

We usually go beyond national and EU legislation when testing our products. That’s why all unwanted trace chemicals in our products are extremely low. So low in fact, you’d need some pretty high-tech equipment to detect them. 

 

We also only use carefully chosen perfumes, and clearly label every product, so you know exactly what’s inside. We of course also have unscented versions if you have sensitive skin or allergies. 

 

Find out more about the ingredients we use here. 

It’s good to remember that chemicals aren’t always bad and are often natural. 

 

That delicious, sweet sensation when you bite into a banana, for example, is a chemical being picked up by your taste buds. Everything is made up of chemicals. 

 

But of course, certain chemicals can be dangerous, which is why we always control them carefully.  

 

We only use pure ingredients. And we’re really strict with ourselves, when creating and testing products, to ensure that trace chemicals are never present in greater concentrations than are safe, based on the most updated scientific data. That way, we can sleep soundly at night knowing that our products are safe for you, your family and the world. 

 

Find out more about the ingredients we use here.  

We’d never add anything to our products just for the sake of it. Every part is there for a reason and is tested before it’s added. 

 

Preservatives in our water-based products are there to stop contamination and we must use glues in our products to hold parts together. But don’t worry, we choose each glue very carefully, especially if it’s expected to come into contact with skin. 

 

And if we use perfumes or dyes in a product, it’s to make the whole experience of using them more pleasant for you – and of course, they are still just as safe. 

We never test our products on animals unless there’s no way to avoid it. For instance, in some countries – like China – we have to, because the law says so. 

 

And we never add ingredients or use materials taken from animals. 

 

Although we’re as careful as possible, we choose not to label our products as vegan. That’s because we can’t 100% guarantee that others in our supply chain haven’t come into contact with materials that come from animals. 

When it comes to keeping people safe, you can’t have too many rules. Luckily, in most countries, these products are well regulated to make sure they're safe. They have to follow a variety of different rules, for instance: 

 

 

We follow them all and apply them even in countries where the rules are softer. After all, what’s the point in doing everything to keep people safe in one country, but not another? That makes no sense to us. 

 

Regulations change over time, too. But we’re not ones for waiting about for rules to change – we apply the science as soon as it’s ready.  

 

You can learn more about our commitment to safe products in the Essity Supplier Standard. 

Yes. All products from TENA are compliant with existing regulations on the specific markets where they are sold. For the European market, the CE-mark on our products is a guarantee that they meet the Medical Device Regulations (MDR). 

 

Find out more about MDR here.